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Terms and conditions

Last updated: September 26, 2026

These terms govern the use of this website and any purchase you make from Costumbres via WhatsApp, email or at our store. Colombian Law 1480 of 2011 (Consumer Statute) and other applicable Colombian laws apply.

1. Who we are

2. Use of this site

This site is an informational catalog. No purchases or payments are made on the site: sales are arranged via WhatsApp, email or at our physical store. Availability may change without notice.

3. Our products

Our pieces are handmade, so they may show small variations in color, size and finish compared with the photos. These variations are part of handcrafted work and are not considered defects. If you ask, we will send you photos of the exact piece available before you buy.

Pre-Columbian replicas. The pre-Columbian-inspired pieces we sell are contemporary handcrafted replicas. They are not original archaeological pieces, which belong to the Colombian Nation and cannot be sold (Law 397 of 1997 and Law 1185 of 2008).

Jewelry. Before you buy, we tell you the metal and stones of each piece, and we deliver it with its warranty certificate.

4. Prices

Prices are stated in Colombian pesos (COP) and include applicable taxes. Before you pay, we confirm the total price in writing, including shipping if any.

5. How to buy

  1. Message us on WhatsApp or by email with the piece you like, or visit our store.
  2. We confirm availability, the total price, payment methods and delivery options.
  3. You pay using the agreed method.
  4. We deliver the piece with its invoice or proof of purchase.

For custom orders, we agree in writing on the features, price and delivery time.

6. Deliveries

You can pick up your purchase at the store or arrange shipping. Shipping within Bogotá is free; outside Bogotá there is an additional cost. Delivery time, cost and carrier are confirmed before payment. Please check the package on arrival and let us know about any issue as soon as possible.

7. Right of withdrawal

If you bought remotely (via WhatsApp, email or another non-in-person channel), you may withdraw from the purchase within five (5) business days after delivery (Law 1480 of 2011, art. 47). To do so, contact us within that period and return the piece in the same condition you received it. Return shipping costs are paid by you. We refund the money within thirty (30) calendar days, with no deductions.

Withdrawal does not apply, among other cases set by law, to pieces made to your specifications or clearly personalized, or to goods for personal use. For in-store purchases, exchanges are governed by the warranty and by what we agree at the time of purchase.

8. Payment reversal

If you paid for a remote purchase by credit card, debit card or another electronic payment method, you may request a payment reversal in the cases set by law: fraud, an unrequested transaction, a product not received, or a product that does not match your order or is defective (Law 1480 of 2011, art. 51). You must file the complaint with us and notify the payment issuer within five (5) business days of learning of the situation, and return the product if you received it.

9. Warranty

Costumbres Jewelry grants a warranty on its products against manufacturing defects for one (1) year from the date of purchase. This warranty is valid under normal conditions of use and care, and covers the free repair of product defects. If the product cannot be repaired or the defect persists, it will be replaced with an identical item or one with similar characteristics, or the amount paid will be refunded.

This warranty does not cover damage caused by accidents or improper use; broken, scratched or lost stones; chains broken by improper handling; or natural wear and tear due to lack of maintenance. It also does not cover deterioration caused by contact with substances such as chlorine, salt water, perfumes, creams, nail polish or any other chemical or cleaning products.

To make the warranty effective, email us at costumbres.co@hotmail.com or visit our store with your proof of purchase. This warranty does not replace or limit the legal warranty set out in articles 7 to 17 of Law 1480 of 2011.

10. Requests, complaints and claims

Email us at costumbres.co@hotmail.com or message us on WhatsApp. We will answer within fifteen (15) business days. If you are not satisfied with our answer, you can contact Colombia's Superintendencia de Industria y Comercio.

11. Intellectual property

The texts, photos, logo and design of this site belong to Costumbres or are used with their owners' permission, and may not be reproduced without authorization. Traditional designs and techniques belong to the cultural heritage of the communities that create them; we name them to acknowledge their origin.

12. Governing law

These terms are governed by the laws of the Republic of Colombia.